Frequently asked questions
Points of sale
Our tools are sold in several countries, both in physical and online stores. Click the link below for an overview of all retailers that sell our tools.
If an item is not or no longer available at your preferred point of sale, you can see which other retailers near you carry the item you're looking for.
Which product line should I choose?
Powerplus offers a variety of product lines, to ensure you can find the right quality tool for every task and budget. Please check our product line information page to learn which product line best fits your needs.
Which battery do I need?
Every Powerplus product line has its designated set of batteries. So, to power a tool, you will need a battery from the same product line. Please also make sure the battery has the correct voltage, e.g. a 40 V tool cannot be charged using a 20 V battery.
You can look up your tool on our website using the product code, for example: POWEBG75660. At the bottom of the product page, you'll find all compatible accessories and batteries.
I haven’t received my tools.
Please contact your point of sale to find out what went wrong.
What can I do with my account?
You can manage your data and choose which e-mails we may send you. You can register your purchases, as well as find an overview of all your registered tools. And last but not least, you can check your bonus point balance and order fun and handy gifts or gadgets.
Where can I find current promotions and the latest news?
All current promotions and offers are announced on our homepage.
Please note: promotional conditions may vary, depending on the retailer. Promotions may be valid in store or online only.
How can I register my product?
Registering your Dual Power tools earns you bonus points or special offers such as extra batteries.
Already registered? Click the My Powerplus button at the top of this website. Fill in your account details and log on.
Not yet registered? Click the My Powerplus button at the top of this website. Then click 'Create new account'. Fill in the form to register.
Once you are registered and logged in, you can register your purchase.
On your dashboard (My Powerplus), click 'Register a new product'.
Articles obtained through a competition, promo, or credits cannot be registered (again).
Choose the product from the list and click 'Register this product'.
Fill in the form and upload your receipt. Click 'Next' to see a summary, then click 'Register my product' to confirm. You will receive a confirmation e-mail.
When will my bonus gifts be delivered?
When you successfully ordered a gift with your bonus points, you will receive it within 2 weeks. In case your chosen gift is temporarily out of stock, we will do our best to ship it as soon as possible.
I still haven’t received my gifts.
Please make sure your order was correctly registered and that all information was filled in correctly. Please do not forget to confirm your order. If all of the above-mentioned steps were completed successfully, please contact us through e-mail at email@example.com or call us at +32 (0)3 292 92 92, so we can sort out what might have gone wrong.
Is there a warranty on gifts and promotional products?
Gifts or promotional products fall under the same warranty terms & conditions as regularly purchased products. Please keep all correspondence as proof.
How can I redeem my bonus points?
Log in to your account through My Powerplus to redeem your bonus points. Under the tab 'Gifts', choose the item you want and click 'Choose this gift'. Fill in your delivery address under 'My chosen gifts' and select 'Order gift'. Your gift will be delivered within 2 weeks.
How can I receive my cashback?
If you meet the conditions for a cashback, you will be able to 'Select a promotion' when registering your product (see 'How can I register my product?'). The cashback option will be in this list. Click 'Next' to go to the next step and fill in your bank details. After approval, it will be deposited in your bank account.
Maintenance & repairs
Do you offer maintenance programmes?
No, sadly we do not offer any maintenance formulas. However, some of our retail partners may suggest a winter service for your lawnmower, hedge trimmer, brush cutter or chainsaw. Our in-house technical service team will then service your Powerplus tool.
My tool is not functioning properly.
If you can, please try to first fix the issue using the information provided in the instruction manual. Can't find the manual? Go to the product information page on this website and look for your item. You can type in the product code in the search bar at the top. Select your article. To the right of the product image, you will find a download button where you can download the manual in your preferred language.
If the issue persists, please contact your point of sale.
Where can I get my tool repaired?
If your tool is malfunctioning, you can bring or send it back to the point of sale. You will need your receipt as proof of warranty. The tool will be sent to our technical service department where we will repair it as quickly as possible. You can then pick up the repaired tool at your point of sale.
One of the parts on my tool is damaged.
We keep the most important spare parts in stock. You can order them through your retailer, who will be able to inform you if the part is in stock.
One of my tool’s accessories is broken.
Accessories that get damaged due to regular use and wear, do not fall under the warranty coverage. New accessories can be purchased at your point of sale.
My tool is damaged.
My tool is still in its warranty period.
Please return your item and proof of purchase to your point of sale. The warranty will be determined based on the proof of purchase. If still under warranty, the tool will be sent to our technical service team to be repaired.
My product is still in its warranty period, but I have lost the proof of purchase.
We can only repair tools according to our warranty policy, which means a proof of purchase is necessary to determine the warranty period. However, if you still wish to have your tool repaired, return it to your point of sale where you will first receive an estimate on the cost of the repair.
Please note that your point of sale may be able to give you a copy of the proof of purchase, based on loyalty cards or other retailer-specific registration programmes. Contact your point of sale for more information.
My product is no longer covered by the warranty.
You can still have your tool fixed by our technical service team. Return the item to the point of sale, where an estimate will first be made up on the cost of the repair.
How long is the warranty period?
All Powerplus tools and batteries fall under a quality warranty of 2 years. All tools from the yellow Powerplus X-line, XB-line and Dual Power have a 3-year warranty period. When you register your XB-tools after purchase, you receive an extra year of warranty. Tools from the professional Pro Power line fall under a 4-year warranty period (only valid in Belgium and the Netherlands). All subject to these warranty conditions.
Our Powerplus lighting equipment is subject to the standard 2-year warranty period. The WOCTA product range offers an extraordinary 10 year warranty.
The warranty period becomes active on the date of purchase.
Couldn’t find the answer you were looking for? We are happy to help with all your questions. Please contact us at firstname.lastname@example.org or +32 (0)3 292 92 90 for general questions. For technical questions or questions regarding warranty, contact our technical service at email@example.com or +32 (0)3 292 92 92.